Refund Policy

Summary

1. 7-day guarantee

If you are not satisfied with ScanThat's Pro plan, you may request a full refund within the first 7 calendar days from the date of your first subscription. This refund applies with no conditions or questions asked.

2. Cancellation after 7 days

After the 7-day guarantee period, you can cancel your subscription at any time. Upon cancellation:

• You will retain access to the Pro plan until the end of your current billing period.
• No additional charges will be made.
• Your account will automatically revert to the free plan at the end of the paid period.
• Your scan history will remain intact.

3. How to request a refund

You have two options to request a refund within the guarantee period:

• By email: send an email to hola@vellarin.ai with the subject "ScanThat Refund" and include the email associated with your account.
• Billing portal: access the Lemon Squeezy portal from your profile in the app (Profile → Manage subscription) to manage your subscription directly.

4. Refund processing

Refunds are processed through Lemon Squeezy to the same payment method used for the purchase. Processing times may vary:

• Refund processing: 1-3 business days.
• Reflected on your statement: 5-10 additional business days, depending on your bank or card issuer.

5. Exceptions

Refunds will not be granted in the following cases:

• Requests made after the 7-day guarantee period.
• Accounts suspended or deleted for violation of the Terms and Conditions.
• Multiple refund requests (applies only once per user).

6. Plan changes

If you wish to switch from the Pro plan to the free plan without requesting a refund, simply cancel your subscription from the billing portal. You will retain Pro access until the end of the paid period, after which the free plan will activate automatically.

7. Contact

For any questions about refunds or billing, write to us at hola@vellarin.ai. We respond within a maximum of 48 business hours.